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Everyone

Novate Média

Lollipop

The portal offers the citizen a set of services including:
Submitting an application: identifying the organization involved and the introduction of personal information and the necessary data relating to the nature of the request.
To follow a request and to communicate with the administration: this operation requires the number of the request and the electronic address of the complainant to reach the space of follow-up of a complaint which makes it possible to consult the progress of its treatment . This space also allows the sending of a message to the administration concerned and the attachment of new attachments that can strengthen the content of the complaint.
 Express the level of satisfaction after treatment: The citizen can evaluate the response of the administration and express his level of satisfaction with this service.
 Re-open a claim: In the case of doubt or non-conviction, the citizen can reopen his claim to treat it again.
Statistics: allow citizens to have a global view of the indicators and claims figures.
 Questions and Answers: These are the answers to the questions most frequently asked by users concerning complaints.
We look forward to building strong relationships with transparency, trust and accountability, and we assure you that we are always available to guide you and receive your suggestions and feedback.

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